Return & Refund Policy

At Havitera, we stand by the quality of our kitchen products and want every customer to feel confident with their purchase. If for any reason you are not satisfied, our return and refund policy is designed to make the process simple, transparent, and fair.

Eligibility for Returns

You may request a return if:

  • The product is unused and in the same condition as you received it.
  • The item is in its original packaging, with all accessories included.
  • The return request is made within 30 days of delivery.

Please note: Personalized items or products marked as final sale cannot be returned.

How to Initiate a Return

  1. Contact our support team via:
  2. Include your order number and a brief description of why you wish to return the product.
  3. Our team will provide you with a Return Authorization (RA) number and instructions for shipping.

Return Shipping

Once your return is approved, please send your package to the following address:

Havitera Returns
8550 Santa Monica Blvd, Ste 300, Ste 314
West Hollywood, CA 90069
USA

  • We recommend using a trackable shipping service to ensure your package arrives safely.
  • Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.

Refunds

  • Once we receive and inspect your returned item, we will process your refund to the original payment method.
  • Refunds typically take 5–10 business days after we receive the return.
  • Shipping costs are non-refundable, except in cases where the product arrived damaged or defective.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at service@havitera.com or (+1) 814‑900‑6970
  • Provide photos of the damaged or defective product and its packaging
  • We will offer a replacement or full refund at no extra cost

Important Notes

  • Please do not send any return packages without prior authorization from our support team. Unauthorized returns may not be accepted.
  • For international customers, please check local customs regulations and shipping restrictions before returning items.

At Havitera, our goal is to make your shopping experience enjoyable and worry-free. We are committed to helping you resolve any issues promptly, so you can continue to enjoy your kitchen products with confidence.